Warranty FAQ

Warranty Terms and Conditions For Office Coffee Machines- Frequently Asked Questions

What does the warranty cover?

Our office coffee machine warranties cover manufacturing defects and faulty workmanship under normal use conditions. This includes issues with materials, construction, and functionality that arise during the warranty period.

How long is the warranty period?

All office coffee machines come with a standard 12-month warranty from the date of purchase. Extended warranty options & maintenance contracts may be available for certain products.

What is not covered by the warranty?

The warranty does not cover:

• Normal wear and tear
• Damage caused by misuse, abuse, or accidents
• Unauthorised repairs or modifications
• Damage from improper cleaning or maintenance
• Commercial or industrial use (unless specified)

How do I make a warranty claim?

To make a warranty claim, please contact our customer service team with your proof of purchase and a description of the issue. We'll guide you through the process and arrange for repair, replacement, or refund as appropriate.

Do I need to keep my receipt?

Yes, please retain your proof of purchase as it will be required to validate any warranty claims.

What happens if my product needs repair?

If your product requires repair under warranty, we'll either repair it free of charge, replace it with an equivalent product, or provide a refund at our discretion.

Does the warranty transfer if I give the product as a gift?

Yes, the warranty is transferable. The warranty period remains based on the original purchase date, and proof of purchase will still be required.

How do I contact you about warranty issues?

Please reach out to our customer service team via email or phone. Our contact details can be found on our Contact Us page.